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Policy on Face Coverings - 19 July 2021

Important

We would like to remind all our patients that the change in National restrictions from 19th July 2021 does not apply to healthcare settings.  This is in line with Public Health Infection Prevention and Control measures.

As such all those* attending the surgery will be required to wear a face mask and our team will still wear PPE when assessing you.

It also remains the recommendation that remote (telephone) assessment is the first line of contact we should have with patients.  Please be assured should a face to face assessment be required we will arrange this as we have been throughout the pandemic.

Thank you for your continued support and cooperation.

Silverdale Family Practice

*Additional information regarding mask exemptions:

There are some circumstances where people may not be able to wear a face covering. This includes (but is not limited to):

  • children under the age of 11
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • someone who relies on lip reading, clear sound or facial expressions to communicate

If you are unable to wear a face mask please advise reception and / or the clinician you are speaking to and we will discuss and arrange a safe way to assess you.

We are grateful for your understanding that we deal with many extremely clinically vulnerable patients including those undergoing chemotherapy and with low immune systems.  Helping to keep everyone safe when on the surgery premises remains a high priority.

You can now use our online service to ask for help and advice. It is available to submit forms 24/7 and allows you to contact us outside normal hours. All of our responses will be in normal hours between 8:00am and 6:00pm.

Information:

If you have an NHS login, you can use it to login during the eConsult and save time on filling in some details.

  • NHS login is the same login you use for the NHS app. It's different from SystmOnline login.
  • If you don't already have an NHS login, continue without it. We'll give you the option to register for one after you submit your request.

When we respond to you we shall do so in the first instance either by:

  • telephone
  • text message or
  • email

This helps us to decide the next step in your care for example:

  • a text message to provide information on non urgent test results
  • providing a phone call to follow up on an online consultation
  • providing a face-to-face appointment

When attending the surgery for a face-to-face appointment please remember to:

Do

  • arrive on time of appointment

  • come alone if possible

  • remember to wear a face mask

  • social distance at all times

Don’t

  • Do not arrive too early or too late for your appointment

  • Do not forget your face mask

  • Do not bring family or friends if not appropriate

Important

Cancelling appointments

If you cannot make your face-to-face or telephone appointment it is important that you contact the surgery to cancel it so we can offer the appointment to another patient. Contact Us

Alternatively please ensure we have an up to date mobile number and we can send you a text reminder and if necessary you can cancel your appointment via this text.

We also offer additional extended opening hours on the days below.

Information:

Thursday 6:30pm - 7:30pm

Other ways to book an appointment

You can contact the practice using our phone lines during the opening hours listed above. Please note that during busy periods you may be in a queue.

For more information visit our Contact Us page.

When we are closed

Non-urgent advice: NHS 111 can help if you have an urgent medical problem and you’re not sure what to do:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week.

Immediate action required: Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include: