Order repeat prescriptions

Closure of prescription ordering by telephone as of 1st January 2022

After many years of accepting repeat prescription requests over the telephone and following discussions within the practice and research within General Practice both locally and nationally, we have taken the decision to stop taking prescription requests over the telephone from January 2022.

The first and most important reason is safety.

Why are we stopping requests over the telephone?

  • We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the reception team. Mistakes are likely due to confusion with drug name.
  • The Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone to minimise the risk of a potential error causing a significant event.

We hope in making this change it will free up our phone lines for patients contacting us for other queries.

How do I order my repeat prescriptions from 1 January 2022

You can request your repeat medication by the following methods:

  • Order online – via NHS App or SystmOnline
  • Using your repeat slip (right hand side of green prescription) – ticking the items you need to order and handing this slip into the practice or posting it to the practice.

We understand that this might not be popular with some patients, but we hope that you will understand that safety is of paramount importance. Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.

Thank you for your understanding

To order your repeat prescription please select an option below. You will need to allow 2 working days for processing your request.

Show me other ways to order my repeat prescription.

You can also use the NHS app to order repeat prescriptions. To find out more about the app and how to download visit NHS App.

or

Using your repeat slip (right hand side of green prescription) – ticking the items you need to order and handing this slip into the practice or posting it to the practice.

Information:

To register to use the SystmOnline service you will need to do the following:

  • Come into surgery
  • Bring passport or driving licence or other proof of identity
  • Fill in the form provided

Please note that this service is not available to patients aged 13-16.

Important

For reasons of patient safety we do not accept repeat prescription requests via our telephone lines.

Request where to send your prescription.

You can now request your prescription to be sent directly to your local chemist. When requesting your repeat prescription please let us know if you would like your prescription sending directly to you local chemist by naming the chemist you use.
This will reduce the amount if time you have to wait at the chemist as it should be ready to collect when you arrive.